1. Home
  2. FAQ
Frequently Asked Questions

ek9998 FAQ —
Your Questions,
Our Answer

Registration, deposits, withdrawals, bonuses, betting rules — find answers to all your questions here in English. You can also reach our support team directly whenever you need.

60+ Questions Answered
Fully in Bengali
Regular Updates
24/7 Support
Popular: DepositBonusWithdrawalPasswordOTP
60+
FAQ
8
Contents
95%
Resolution Rate
24/7
Support
Quick Navigation

No results found. Try a different keyword or Help Center View.

Account & Registration

Signing up at ek9998 is quick and easy. on the registration page and complete 3 simple steps:

Step 1: Enter your name, mobile number, and date of birth.
Step 2: Create a username and a strong password.
Step 3: Read and agree to the terms and conditions.

The entire process takes just 2 minutes. Your account is activated immediately after registration.

Minimum age to register at ek9998 18 Years is required. This is a strict rule with no exceptions. You must provide your correct date of birth during registration and may be asked to verify your age during KYC.

No, only one account per person is permitted. Creating multiple accounts will result in all accounts being suspended and all bonuses being forfeited. Multiple accounts detected from the same mobile number, email, or device will be subject to action.

On the login page, click the "Forgot Password?" link. An OTP will be sent to your registered mobile number. Once verified, set a new password. Alternatively, on the login page Use the "OTP Login" tab to sign in without a password.

Your username cannot be changed after registration. However, you can log in using your mobile number instead of your username. If you need a name change, please contact the support team.

Before closing your account, make sure to withdraw your balance first. Then send an email to support@ek9998.co to request account closure. You can also use self-exclusion as part of responsible gaming — Responsible Gaming View page.
Deposits & Payments

After logging in, click the "Deposit" button on your dashboard and select your preferred payment method:

bKash: Send Money and provide the transaction ID.
Nagad: Use Nagad Send Money in the same way.
Rocket: Send from your Rocket account.
USDT: Send to the wallet address.

Deposits are typically credited to your balance within 5–15 minutes.

  • Minimum deposit: ৳500 (bKash/Nagad/Rocket)
  • Maximum deposit: ৳5,00,000 per day
  • USDT Minimum: $10
Special limits apply for VIP members. Contact support to increase your maximum limit.

Deposits are usually credited within 15 minutes. If more than 30 minutes have passed, please contact support with your transaction ID and amount. Occasional delays may occur due to network issues.

Payment methods supported at ek9998: bKash, Nagad, Rocket, Bank Transfer and USDT (TRC20/ERC20). Credit cards are not currently supported. New payment methods may be added in the future.
Withdrawal

Select "Withdrawal" from your dashboard. Enter your payment method, amount, and mobile number. After submitting your request, it is usually processed within 15–30 minutes Funds are delivered to your bKash/Nagad account. Requests made after midnight will be processed the following morning.

  • Minimum Withdrawal: ৳500
  • Maximum per transaction: ৳1,00,000
  • Daily maximum: ৳5,00,000
  • USDT Minimum: $20
Members with completed KYC verification enjoy higher transaction limits.

If your withdrawal has been pending for more than 1 hour, contact us via Live Chat or at support@ek9998.co with your withdrawal reference number. First-time withdrawals may take longer if KYC verification has not been completed.

Common reasons for withdrawal cancellation include: incomplete KYC verification, unmet bonus wagering requirements, incorrect payment details, or security alerts. Contact support to find out why your withdrawal was cancelled and submit any required information.
Bonuses & Offers

Make your first deposit after registering and a 150% bonus will be credited to your account automatically. Example: Deposit ৳1,000 and get ৳1,500 bonus — start playing with ৳2,500 in total. Maximum bonus is ৳10,000. A 10x wagering requirement must be met within 30 days to use the bonus.

Wagering requirements mean you must wager your bonus amount a set number of times. For example, a ৳1,500 bonus with a 10x wagering requirement means you need to place ৳15,000 in total bets. Bets on any game count toward the requirement. You can track your progress on the Bonus page.

Share your referral code with friends. When a friend registers and makes their first deposit, you'll receive a referral bonus. The bonus amount depends on your friend's first deposit. There's no limit on referrals — you earn a bonus for every successful one.

Cashback is calculated every Monday based on the previous week's net losses. You can earn between 5% and 15% cashback depending on your VIP level. Cashback is credited to your account automatically and can be withdrawn with no wagering requirements.
Betting & Games

Betting categories available at ek9998: Cricket (IPL, World Cup, BPL, Test), Football (Premier League, La Liga, CL), Tennis, Badminton, Basketball and Live Casino (Baccarat, Roulette, Dragon Tiger). All major international tournaments are covered.

Once a bet is confirmed, it generally cannot be cancelled. However, a "Cash Out" option may be available before the match starts, allowing you to recover a portion of your stake. If a match is cancelled or postponed, the bet is automatically voided and your funds are refunded.

ek9998 uses decimal odds. For example, odds of 1.80 mean a winning ৳100 bet returns ৳180 (৳80 profit). Higher odds mean greater risk but bigger rewards. In Live Betting, odds update in real time.

Yes, ek9998 offers parlay or combo betting. Simply add multiple events to your bet slip — win them all and you can earn a massive payout. Parlay bets carry higher risk, so please bet responsibly.
Security & KYC Verification

KYC (Know Your Customer) verification is required for security purposes. It confirms your identity and keeps your account protected. KYC requires a photo of your National ID or passport, along with a selfie. Members who complete KYC receive higher withdrawal limits.

  • Use a strong password (combining letters, numbers, and symbols)
  • Never share your password with anyone
  • Change your password regularly
  • Avoid logging in on public Wi-Fi
  • Ek9998 will never ask for your password — any such request is a scam

Yes, SMS OTP-based two-factor authentication can be enabled on ek9998. Turn on 2FA from your account settings — you'll receive an OTP on your mobile every time you log in. This ensures the highest level of account security.
Mobile App & Technology

Download the ek9998 app directly from our App Page Download it from the website. Available for both Android (APK) and iOS. It's not on Google Play or the App Store — download directly from the official website. Before installing on Android, make sure to enable "Unknown Sources".

Troubleshooting steps: Close and reopen the app → Check your internet connection → Uninstall the app and download the latest version → Restart your phone. If the issue persists, visit ek9998.co in your web browser — all features are available there too.

The ek9998 app works on Android 7.0 and above. iOS 12 or later is also supported. If you have an older device (Android 5 or below), please visit the website via your mobile browser instead.
Quick Support
Help CenterLive Chat & Support
RegisterClaim Your 150% Bonus
EnterLog In to Your Account
App DownloadAndroid & iOS
Latest PromotionsView Bonuses & Offers
Most Asked
  • How do I register?
  • How do I claim the 150% bonus?
  • How do I deposit via bKash?
  • How do I withdraw funds?
  • Forgot Password
  • Where can I download the app?
  • How do I complete KYC verification?
  • Which sports can I bet on?
Contact Us
Live Chat24/7 Support in Bengali
support@ek9998.coEmail Us
24 hours / 7 daysAlways Active
Remember

Ek9998 will never ask for your password or OTP. If anyone requests this information, it is a scam.

Play Responsibly

Betting is for entertainment purposes only. 18+ only. Never bet more than you can afford.

Responsible Gaming Policy
Why Choose ek9998

Why ek9998 Stands Out

Why millions of Bangladeshis choose ek9998

⚡
Instant Deposits & Withdrawals

Instant deposits via bKash, Nagad & Rocket. Withdrawals typically processed in 15–30 minutes. No extra charges.

15 minutes
🎁
150% Welcome Bonus

150% bonus on your first deposit for new members — up to ৳10,000. No complicated conditions.

New Member
🔒
Maximum Security

256-bit SSL, KYC verification & 2FA protection. Internationally licensed and regulated platform.

Licensed
🏏
Thousands of Betting Markets

Cricket, football, tennis, Live Casino — all on one platform. Live odds & real-time updates.

Live Betting
📱
Mobile App

Separate apps for Android & iOS — fast loading, smooth live betting, and push notifications.

App
🤝
24/7 Bengali Support

Live chat support in Bengali for any issue — typical response time is under 2 minutes.

24/7
Read More

Ek9998 FAQ — All Your Questions About Bangladesh's Top Betting Platform, Answered

Ek9998 is one of the most popular online betting platforms in Bangladesh, with thousands of Bangladeshi users enjoying cricket, football, and Live Casino every day. New users often have questions — how to register, how to deposit, whether they'll get a bonus, and how long withdrawals take. This FAQ page provides detailed answers to all of those questions.

Registration & Account

Registration on ek9998 is completely free and takes just 2 minutes. You must be at least 18 years old. Only one account per person is allowed. You can log in with either your username or mobile number. If you forget your password, you can reset it using an OTP.

Ek9998 supports the most popular mobile banking services for deposits. To deposit via bKash, send money to the designated bKash number and submit the transaction ID in the system. Your balance is usually updated within 5–15 minutes. The minimum deposit is just ৳500.

Many users have questions about bonuses. The ek9998 welcome bonus is genuinely 150% — however, a wagering requirement must be met before you can use it. Wagering means placing bets equal to a set multiple of the bonus amount. This is an internationally standard practice to prevent bonus abuse. Cashback bonuses, on the other hand, have no wagering requirement and can be withdrawn directly.

Withdrawals are fast and straightforward. Once you've won, submit a withdrawal request from your dashboard. Funds typically arrive via bKash or Nagad within 15–30 minutes. KYC verification may be required for your first withdrawal — complete it easily using your National ID.

Whatever the issue, ek9998's support team is always ready to help. If you can't find your answer in this FAQ, reach out to our Help Center — we're happy to assist you in Bangla.

Get Started Now

Got your answer? Now
ek9998Join!

Free registration. 150% bonus on your first deposit. Instant payments via bKash and Nagad.

Free Registration Log In
Free Registration 150% Bonus 18+ Only 24/7 Support
বাংলা